Refunds
If you cancel your order, or return a product due to a manufacturing defect any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order. The refunds which we process via the Credit card Internet Payment Gateway will take up to 2 weeks at bank’s end to be processed and reflect in your card statement.
Goods Return Policy
Customers have the right to return products within 7 days of purchase back to the company under the following circumstances
- Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If there is a physical damage at the acceptance of the product, the product should be returned within 24 hours.
- If the product does not function up to the expected standards that it should function as it normally should under normal working conditions. customers should return the products within 7 days of purchase.
- The product appears used or not in original condition. (the product must be returned to the company immediately)
Order Terms And Conditions
Method Of Ordering
Online Payment Facility using Credit Card.
(Please read our Privacy Policy for legal information.) Once your order reaches us, we will contact you by Telephone. Upon recipient’s confirmation we will notify you of the delivery information.
Cash On Delivery
Cash on Delivery is widely used by consumers like you in Sri Lanka. You can choose Cash on Delivery for orders for any amount. You can do the payment by Cash once you receive your order from our shop or the courier partners.
Warranty Conditions
Leyo Enterprises guarantees that the products are free from deficiencies. The company warrants that all products provided to to the customers are all genuine, original and new components, and are suitable for the purpose intended.
Standard normal 1 year warranty is given for products, certain products may have only 3 or 6 months warranty. For selected products 2-5 years warranty
Warranty covers only the manufacture defects & fabric defects, warranty does not cover physical damages & other damages occurred by natural disasters.
Unavailability Of Product / Product Out Of Stock
In the event of a stock unavailability, www.leyo.lk will inform the customer within 3 working days, and the payment can be refunded within 5 working days. Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid. Placement of an order including the payment of the order value by the Customer will be construed as an offer.
Delivery
We delivery to your doorstep on confirmation from the bank within 7 working days. (Monday to Friday) (Conditions Apply) Sometimes, delivery time depends on the stock availability of the delivery locations. We may sometimes cancel the order & refund you the money back to your account depending on the stock availability of the delivery location & if it takes more time to send a new one from warehouse.
Sometimes, products with Website only discounts and offers may not applicable for free delivery. Please read the delivery section of the related product information page before ordering.
Order Related Inquires If you have any inquires regarding your on-line order you can contact Tel:+94773646698 / +94786363631 Email: info@leyo.lk